When do I get a mailbox?
Why do we use a metered mailing form?
A. Students receive mailboxes once they become residents on George Mason University's Fairfax campus. To find out the Personal Mail Box number (PMB), the student will need to come to The Hub customer service window and provide proper identification. If the student is still not in the mailroom's system, they will need to go to the Housing office and receive a proof of residency. Once a proof of residency and proper identification is provided in the mailroom, the student will be manually entered into the system, and receive a mailbox.
A. Regular post office mail is typically sorted by 12:00 p.m. All mail received by the post office is placed directly in mailboxes and are not held. If a letter is addressed incorrectly, it may be returned to sender due to insufficient information. If you are execting a letter and it is not in your mailbox, there is a very high chance that it was never received from the post office.
Packages are received throughout the day by many services (UPS, USPS, FEDEX, etc.). When a package is processed, an email will be sent to your GMU email. If you do not receive an email, the package is either not in the mailroom or has not been processed yet. Please use your tracking number to find the location of your package. If there is a signature with a Mail Services employee's name, then it is most likely in the package room. Please be aware that USPS is the only package service that will list a package as "delivered" as soon as the package arrives at the closest post office. If the package says that it is "delivered" there is a chance that it is still at the post office and not within Mail Services' possession.
A. No, you cannot receive mailbox information over the phone. The only information you can receive in regards to mailboxes is George Mason University's general address for student packages. Mailbox information can be received at the Customer Service window in The Hub with proper identification.
A. PMB changes can happen for many reasons. A mailbox can be lost due to unenrollment, semester abroad, moving off campus, or any other reason that would cause you to not live on campus for a semester. When your status changes back to a residential student, you will receive a mailbox again, but it will likely be a different mailbox. Make sure if your mailbox changes to change the PMB number on all packages you order thereafter.
A. A PMB is not the same as a P.O. Box. A P.O. Box is a name used solely by the United States Post Office. UPS packages cannot be received at P.O. Boxes. A PMB (personal mailbox) is a term used by Mason Mail Services and can receive packages from every carrier.
A. A student that is moving off campus can forward their mail for 90 days domestically. A mail forwarding form can be filled out at the Customer Service window in The Hub with proper identification.
A. Metered mail forms are used so that we can have a record of what is being sent out. The form helps us provide information back to the departments if there is a question about the billing.
A. Mail Services can provide intercampus envelopes if they are requested before the normal mail delivery time for that department. Mail Services does not purchase intercampus evelopes and therefore cannot always provide them.