Mail Services

Where Innovation Is Tradition

FAQs

For Students:
When do I get a mailbox?

Where is my mail/package?

Can I receive my mailbox information over the phone?

Why has my PMB changed?

Is a PMB the same thing as a P.O. Box?

How do I get my mail forwarded?

How much will postage cost?

For Departments:
Why do we use a metered mailing form?

Where may I obtain intercampus envelopes?

How many active student mailboxes are there?

How many department mailboxes are there?

How many flyers do I need for a distribution to every faculty/staff member?

Q. When do I get a mailbox?

A. A student living on campus is entitled to a Person Mail Box (PMB) once hr or she officially becomes a resident on George Mason University's Fairfax campus. To register for your PMB, you may either come to Mason Mail Services customer service window in The Hub and provide proper identification; or you may use this on-line form. If, for some reason, we cannot find you in the mailroom's database, they will need to go to the Housing office and get proof of residency. Once a proof of residency and proper identification is provided in the mailroom, the student can register and receive a mailbox. Generally, turnaround on obtaining a PMB after registration is less than two days.

Q. Where is my mail/package?

A. Regular post office mail is typically sorted by 12:00 noon. All mail received by the post office is placed directly in mailboxes and are not held. If a letter is addressed incorrectly, it may be returned to sender due to insufficient information. If you are execting a letter and it is not in your mailbox, there is a very high chance that it was never received from the post office.

Packages are received throughout the day by many services (UPS, USPS, FEDEX, etc.). When a package is processed, an email will be sent to your GMU email. If you do not receive an email, the package is either not in the mailroom or has not been processed yet. Please use your tracking number to find the location of your package. If there is a signature with a Mail Services employee's name, then it is most likely in the package room. Please be aware that USPS is the only package service that will list a package as "delivered" as soon as the package arrives at the closest post office. If the package says that it is "delivered" there is a chance that it is still at the post office and not within Mail Services' possession.

Q. Can I receive my mailbox information over the phone?

A. No, you cannot receive mailbox information over the phone. The only information you can receive in regards to mailboxes is George Mason University's general address for student packages. Mailbox information can be received at the Customer Service window in The Hub with proper identification.

Q. Why has my PMB changed?

A. Personal Mail Box (PMB) changes can happen for many reasons. A mailbox can be lost due to unenrollment, semester abroad, moving off campus, or any other reason that would cause you to not live on campus for a semester. When your status changes back to a residential student, you will receive a mailbox again, but it will likely be a different mailbox. Make sure that, if your mailbox changes, you notify senders of your new PMB number to receive future packages.

Q. Is a PMB the same thing as a P.O. Box?

A. No. A PMB is not the same as a P.O. Box. The term P.O. Box is used solely by the United States Post Office. Mason Mail Services uses the term PMB (Personal Mail Box) to describe your campus mailbox. Note that, while you cannot receive UPS packages at USPS P.O. Boxes, you CAN RECEIVE packages from every carrier at your PMB.

Q. How do I get my mail forwarded?

A. A student who is moving off campus can receive forwarded mail for 90 days domestically. You can fill out a mail forwarding form at the Customer Service window in The Hub with proper identification. Or you may use the on-line request form here.

Q. How much will postage cost?

A. Postage rates vary due to shape, weight, method of shipping, and service used. You can find the cost for postage at these websites: USPS, UPS, FEDEX.

Q. Why do we use a metered mailing form?

A. Metered mail forms are used so that we can have a record of what is being sent out. The form helps us provide information back to the departments if there is a question about the billing.

Q. Where may I obtain intercampus envelopes?

A. Mason Mail Services can provide a limited supply of intercampus envelopes if they are requested before the normal mail delivery time for that department. Mail Services does not purchase intercampus evelopes and therefore cannot always provide them.

Q. How many active student mailboxes are there?

A. Approximately 6,000

Q. How many department mailboxes are there?

A. Approximately 350

Q. How many flyers do I need for a distribution to every faculty/staff member?

A. Approximately 4000