Student FAQs

Q. When do I get a mailbox?

A. A student living on campus is entitled to a Personal Mail Box (PMB) upon becoming a resident of George Mason University’s Fairfax campus. Once a proof of residency and proper identification is provided to the mailroom, the student may register for a mailbox. Generally, turnaround on obtaining a PMB after registration is less than two days.

Q. Where is my mail/package?

A. Regular post office mail is typically sorted by 12:00 noon. All mail received by the post office is placed directly in mailboxes and are not held. If a letter is addressed incorrectly, it may be returned to sender due to insufficient information. If you are expecting a letter and it is not in your mailbox, there is a very high chance that it was never received from the post office.

When a package is processed, an email will be sent to your GMU email. If you do not receive an email, the package is either not in the mailroom or has not been processed yet. Please use your tracking number to find the location of your package. Please be aware that USPS is the only package service that will list a package as “delivered” as soon as the package arrives at the closest post office. If the package says that it is “delivered” there is a chance that it is still at the post office and not within Mail Services’ possession.

Q. Can I receive my mailbox information over the phone?

A. No, you cannot receive mailbox information over the phone. You may only receive George Mason University’s general address for student packages over phone. Mailbox information can be received at the Customer Service window in The Hub with proper identification.

Q. Why has my PMB changed?

A. Personal Mail Box (PMB) changes can happen for many reasons. A mailbox can be lost due to disenrollment, semester abroad, moving off campus, or any other reason that would cause you to not live on campus for a semester. When your status changes back to a residential student, you will receive a mailbox again, but it will likely be a different mailbox. Make sure that, if your mailbox changes, you notify senders of your new PMB number to receive future packages.

Q. Is a PMB the same thing as a P.O. Box?

A. No. A PMB is not the same as a P.O. Box. The term P.O. Box is used solely by the United States Post Office. Mason Mail Services uses the term PMB (Personal Mail Box) to describe your campus mailbox. Note that, while you cannot receive UPS packages at USPS P.O. Boxes, you CAN RECEIVE packages from every carrier at your PMB.

Q. How do I get my mail forwarded?

A. A student who is moving off campus can receive forwarded mail for 90 days domestically. You can fill out a mail forwarding form at the Customer Service window in The Hub with proper identification. Or you may use the on-line request form here.

Q. How much will postage cost?

A. Postage rates vary due to shape, weight, method of shipping, and service used. You can find the cost for postage at these websites: USPS, UPS, FEDEX.

Package Pick Up Times

Package Pick Up

Monday – Friday:
9:00am to 5:00pm
Closed Saturday and Sunday

Mailing Addresses

Mason Students: The mailing address for incoming mail is:
[Student Name]
4450 Rivanna River Way PMB#
Fairfax Va 22030


Mason Departments: The mailing address is:
[Recipient's Name]
MSN# and Department Name
4400 University Drive
Fairfax VA 22030